Merchant FAQ

Starter (SAR 99 a month): up to 1,000 products and 500 orders a month, automatic updates to prices, stock and order statuses, and a programme that rates the risk of AliExpress products. Growth (SAR 299 a month): everything in Starter, plus unlimited products and orders, and AI that writes and improves product names and descriptions. Professional (SAR 499 a month): everything in Growth, plus AI search optimisation (SEO) for your products and 4 to 6 SEO articles a month.

Every paid plan is activated from inside your Salla store. Sign in to your store first, then press “Activate from your Salla store” under the plan in the pricing section of our home page, and you go straight to it. The free plan is the only one that needs no store. We have not published yet what happens to the time left on your current plan when you move to a higher one, so ask us on WhatsApp.

Yearly is SAR 999 for Starter, SAR 2,999 for Growth and SAR 4,999 for Professional. On Starter, for example, you pay SAR 999 a year instead of SAR 1,188 at SAR 99 a month, which saves about two months. These prices and discounts are as displayed on the Salla App Store on 24 October 2026, including Starter's monthly price of SAR 99 instead of 200.

The store stays yours: it sits on your own Salla account, in your name. And because you never buy stock in advance, nothing is left on your hands when you stop. The free plan stays free and needs no store. We have not published yet what happens to the products already added to your store after you stop, so ask us on WhatsApp before you decide.

The catalog holds more than 10,000 products and is updated continuously, and the app has two sections: MaXab.ai products and AliExpress products. The products in highest demand are stocked inside Saudi Arabia so they arrive faster, currently women's bags, and men's wallets and bags; ten categories ship from China, such as car accessories, coffee, drinks and kitchen tools, and camping and trips. On the free plan you work with MaXab.ai products only.

Browse the catalog inside the app and add a product to your Salla store in one click (from the Starter plan). AliExpress products are imported from their own section of the app. Once added, the product's price and stock update automatically, and from the Growth plan the AI writes its name and description. The app's My Products section holds your products and the AI tools.

A programme in the app that rates the risk of an AliExpress product before you add it to your store. It is available from the Starter plan up, not on the free plan. We have not published yet exactly what the rating measures, so ask us on WhatsApp. And when you choose AliExpress products, bear in mind that in practice AliExpress refuses most return requests after delivery.

You do. It is your store and the price is your call, and the app has a section for pricing, profit and categories. Shipping is charged separately from the plan: SAR 45 from China, SAR 24 inside Saudi Arabia, and AliExpress items at their own shipping rate. Count it, along with the cost of a possible return, when you set your price.

From the Growth plan, the AI writes and improves your product names and descriptions. On the Professional plan it also optimises your products for search engines (SEO) and writes 4 to 6 SEO articles a month for your store. Inside the app you will find an SEO Center and an Article Generator.

One step: once your customer's money reaches you, change the order status in your store to «تم التنفيذ» (Completed). Then we buy the product from the supplier, it is shipped to your customer, and you can follow the order until delivery. Until the status changes the order does not move, so update it as soon as the money reaches you.

No. MaXab.ai orders are prepaid, with no cash on delivery, and we buy the product only after you confirm you have received the money. Online payment comes from your Salla store, not from the MaXab.ai app.

You enter your customer's order yourself from the dashboard (a manual order) on MaXab.ai products, then track its status in the app. The free plan needs no store. When you want products added to your Salla store, with their prices, stock and order statuses updating by themselves, activate the Starter plan (SAR 99 a month).

In the app. The Dashboard holds manual ordering, your wallet and your statistics, and there is a separate Orders & Wallet section. Order tracking is available from the free plan. From Starter, every order's status updates by itself and orders sync instantly with your connected store. For a question about your wallet balance or a movement in it, ask us on WhatsApp.

When the order ships through us, it usually takes 4 to 5 days from the supplier to our warehouse in China or Hong Kong, then 10 to 15 days for checking, shipping and delivery: roughly 14 to 20 days to your customer's door in Saudi Arabia. Products we stock inside Saudi Arabia usually arrive in 4 working days. For an order a supplier ships directly, the time depends on that supplier's shipping method, and we have not published a figure for it. Gulf shipping is available and usually takes 15 to 21 days. Write the delivery time on the product page so your customer knows it before paying.

Shipping from China is SAR 45 per shipment and SAR 24 inside Saudi Arabia. AliExpress items cost whatever AliExpress charges to ship that product. We have not published a price for Gulf shipping yet, so ask us on WhatsApp before you offer it to your customers.

No. An order that comes from a supplier takes one of two routes. Usually the supplier ships the product to our warehouse in China or Hong Kong, where we receive it, check its visible condition and send the order's items to your customer in one shipment. Some suppliers ship directly to Saudi Arabia instead. Those orders do not pass through our warehouse and we do not check them: our role is a technical intermediary only. We connect the store, pass the order to the supplier and sync its status. The route depends on the shipping method the supplier uses for that product, and you can ask us at any time which route an order took. Products we stock inside Saudi Arabia are already in the Kingdom and usually arrive in 4 working days.

On orders that pass through our warehouse, we check the product's visible condition and that it matches the order when we receive it. The check does not cover hidden or manufacturing defects, the product's performance or lifespan, or the accuracy of the supplier's own description. If it shows damage or a mismatch, we tell you and may hold the shipment while we raise it with the supplier. The outcome of that claim stays subject to the supplier's or platform's policy. Orders a supplier ships directly are not received or checked by us at all.

Contact our support team as soon as possible with the order number, the shipment details and the reason, plus photos or video where needed, then wait for approval and instructions. Sending a request or shipping the item back is not, on its own, an approval. The outcome depends on the order type. For a product governed directly by MaXab.ai, you can request a return within 14 days of delivery if it is still in its original condition, and we may refuse a return that does not meet the policy. Orders that pass through our warehouse or ship directly from the supplier follow the policy of AliExpress or the original platform or supplier, and we cannot guarantee the return is accepted: in practice AliExpress refuses most return requests after delivery. Full details are in our refund and return policy.

The merchant does. A return inside Saudi Arabia costs SAR 5, and a return to China costs SAR 45 per shipment, with no reduction when the order holds more than one product. AliExpress returns cost SAR 45 because AliExpress requires the product to go back to its warehouses in China. On orders the supplier ships directly, an accepted return is shipped as the supplier or platform instructs, at the merchant's expense.

For a product governed directly by MaXab.ai, once the return is approved we refund the eligible product value minus the return shipping (SAR 5 inside Saudi Arabia, or SAR 45 per shipment to China) and any non-refundable fees. The refund goes through the original payment method or another suitable method we choose, and how long it takes to appear depends on banks and payment providers. For orders that pass through our warehouse or ship directly from the supplier, any refund is fully subject to the platform's or supplier's decision.

On WhatsApp at +966 50 899 5353 or by email at [email protected]. We reply within one business day, in Arabic or English. Inside the app there is also a Tutorials & Settings section. When you follow up an order, we may help technically or procedurally, by clarifying steps, opening a ticket or following up, without that being a guarantee of a particular outcome.

You are responsible for keeping your login details confidential, for all activity under your account, and for keeping your account data accurate and up to date. Tell us promptly if you suspect any unauthorised use. We may suspend, restrict or terminate an account involved in unlawful, fraudulent, harmful or non-compliant activity.