Frequently Asked Questions

MaXab.ai is an AI-powered dropshipping app and technology partner that lets you build and run a profitable online store. You pick from thousands of global products, and our AI plus our team handle the descriptions, SEO content, sourcing, and fulfillment — so you focus on selling.

Yes — MaXab.ai is now available on Salla. You can connect it to your Salla store directly and start adding products and selling in minutes, fully compliant with Salla's Holding Management System.

Connect your Salla store, browse thousands of global products, and add any product to your catalog in one click. When your customer places an order, we handle sourcing and fulfillment end-to-end — no inventory, no warehouse, and no upfront cost.

We are not just a connector between AliExpress and your Salla store — we are the actual intermediary. When your customer places an order, we purchase the product from the supplier and follow the entire process until it reaches the end customer, in line with Salla's Holding Management System.

It's Salla's framework that governs how order funds and fulfillment are managed and protected. Because we operate as the intermediary within this system — buying the product and carrying it all the way to your customer — we take on real operational and financial risk on every order. This is why the return terms below are structured the way they are.

Because we act as the intermediary — buying from the supplier and managing the full journey to your customer — every return carries a real cost to us. A return may be requested within 14 days of delivery if the product is in its original condition, and the shipping fees are deducted from the refund amount so a single return doesn't cause a large loss. Full details are in our Refund & Return Policy.

Since we already purchased and shipped the product as the intermediary, that cost is spent whether or not the item is returned. Deducting the return shipping keeps the model sustainable and protects the company from losing money on returned orders.

No. Store design, Salla and Shopify setup, migration, and automation are technical services that involve time, expertise, and real work. Once started, delivered, or activated, they are non-refundable unless otherwise agreed in writing. See our Refund & Return Policy.

Available today: the app writes professional, SEO-optimized articles for your store — content that brings organic traffic and drives sales without paid ads. It also generates product descriptions and titles in your brand voice.

Coming soon: a fully AI-powered WhatsApp sales agent — like having a sales team that works literally around the clock, replying to customers and closing orders for your store 24/7.

Coming soon: one-click product ad videos — turn any product into a professional promotional video, ready to use in your paid ads and social campaigns.

Beyond the app, our team builds it for you — done-for-you: Salla store design, Shopify store design and migration, custom websites, and automation systems. Explore everything on our Services page.

Pick a service and plan on our Services page, or reach us anytime on WhatsApp or email — we reply within one business day.