Terms of Use

These Terms constitute a legally binding agreement between you and Maxab Technology Establishment (مؤسسة مكسب التقنية), Jeddah, Kingdom of Saudi Arabia (“MaXab.ai”), governing your use of our website, application, software, integrations, tools, content, and services.

By accessing or using any part of our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

1. Definitions

• MaXab.ai / we / us / our: Maxab Technology Establishment (مؤسسة مكسب التقنية), Jeddah, Kingdom of Saudi Arabia, which operates the MaXab.ai brand and owns or operates the website, application, and services.
• User / client / merchant: any natural or legal person using the website, application, or any of our services.
• Services: include the application, software, integrations, importing tools, store design, Shopify and Salla migration, support, development, and related services.
• Third-Party Platforms: any external platform or service provider connected to or relied upon by the services.
• Content: any text, images, files, data, designs, code, or materials uploaded, entered, or shared.

2. Eligibility

By using the service, you represent and warrant that:

• You have sufficient legal capacity
• All information you provide is true and accurate
• You have authority to represent the business if using the service on behalf of a company or entity
• You have the legal right to provide us with required permissions, content, and data

3. Nature of MaXab.ai Services

MaXab.ai provides technical and operational solutions, which may include implementation, consulting, integration, and execution services, such as:

• Creating, developing, or designing online stores
• Migrating stores or store data to Shopify, Salla, or other platforms
• Entering or configuring data and products
• Providing operational or technical support and improvements

Nothing in our services shall be construed to mean that we:

• Officially represent any third-party platform unless expressly stated
• Guarantee acceptance, approval, or continued availability of any store, account, or app on any platform
• Guarantee that third-party policies, APIs, integrations, or systems will remain unchanged or available
• Assume responsibility for suppliers, shipping companies, payment gateways, or third-party decisions

For product orders placed through the application, MaXab.ai's role and responsibility depend on the order category set out in Section 2 of the Refund & Return Policy. In particular, where an AliExpress product passes through our warehouse, our responsibility is limited to receiving it, inspecting its visible condition and shipping it; where the supplier ships it directly, we act as a technical intermediary only.

4. Account Registration & Responsibility

You are fully responsible for:

• Maintaining the confidentiality of your login credentials
• All activity under your account
• Promptly notifying us of any suspected unauthorized use
• Ensuring your account data is accurate and up to date

We may suspend, restrict, or terminate accounts involved in unlawful, fraudulent, harmful, or non-compliant activity.

5. Permissions & Execution Authority

Where you request us to perform work on your store, systems, or accounts, you authorize us to act within the agreed scope of work. You remain responsible for:

• The accuracy and compatibility of the data you provide
• The legality of your content, products, and marketing materials
• The validity of access permissions granted to us
• Your own commercial decisions and outcomes

We are not liable for consequences arising from incorrect, incomplete, or delayed information or instructions provided by you.

6. Design, Migration & Development Services

For store design, migration, redevelopment, or technical build services:

• Services are delivered according to the agreed scope
• Additional requests or material changes beyond scope may require additional fees or time
• Your final approval or use of the delivered work constitutes acceptance unless a written objection is submitted within the specified period
• We do not guarantee exact visual or functional duplication of any reference unless expressly agreed in writing
• We do not guarantee sales, SEO outcomes, conversion rates, or commercial performance unless expressly agreed through written KPIs

7. Client Content & Data

You represent and warrant that any content, data, products, images, trademarks, files, or materials you provide:

• Are owned by you or properly licensed
• Do not infringe intellectual property, privacy, or other rights of third parties
• Do not violate applicable law, public policy, platform policies, or applicable regulations
• Do not involve prohibited, misleading, fraudulent, or unlawful activity

We may refuse, remove, or suspend any content that may create legal, operational, or reputational risk.

8. Payments & Fees

All fees and pricing are governed by the applicable pricing page, quotation, or agreement. Unless otherwise stated:

• Fees are non-refundable once work has started, a service has been activated, or usable deliverables have been provided
• Delayed payment may result in suspension of service, delivery, or support
• Any payment-gateway fees, bank or transfer charges, or other amounts imposed by third parties are borne by the client unless otherwise agreed in writing
• We may revise pricing prospectively for new services or renewals

9. Intellectual Property

All rights in our platform, application, code, tools, methods, templates, materials, databases, documents, and general developments remain owned by MaXab.ai or its licensors.

Client-provided materials remain owned by the client or their original owner.

Unless otherwise agreed in writing:

• Ownership of internal tools, frameworks, libraries, reusable components, and general systems does not transfer to the client
• We may reuse non-confidential know-how, experience, ideas, and methodologies in other projects
• You may not copy, resell, exploit, reverse engineer, or reproduce any part of the platform or system without written permission

10. Limitation of Liability

To the maximum extent permitted by law:

• Services are provided on an “as is” and “as available” basis
• We disclaim all express and implied warranties, including fitness for a particular purpose, uninterrupted service, merchantability, and business results
• We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, reputation, or opportunity
• Our total aggregate liability, if established, shall not exceed the amounts actually paid by the client for the specific disputed service during the preceding 3 months
• We are not liable for acts or omissions of third parties, suppliers, platforms, end customers, shipping providers, or payment processors
• For product orders, our responsibility is limited to the role set out for the order's category in Section 2 of the Refund & Return Policy (see also Section 3 of these Terms)

11. Indemnification

You agree to indemnify and hold MaXab.ai harmless from any claims, damages, liabilities, losses, costs, or legal fees arising from:

• Your violation of these Terms
• Your unlawful use of the service
• Your infringement of third-party rights
• The content, data, or products you provide
• Any dispute between you and your customers, suppliers, partners, or other third parties

12. Suspension & Termination

We may suspend or terminate access to some or all services at any time if:

• You breach these Terms
• You fail to pay amounts due
• You use the service in a risky, unlawful, or abusive manner
• Continued service creates legal, security, or operational risk

Suspension or termination does not relieve you from outstanding payment obligations or accrued liabilities.

13. Confidentiality

We will use commercially reasonable efforts to keep your non-public information confidential for purposes of service delivery, except where disclosure is:

• Required by law
• Already public through no fault of ours
• Lawfully obtained from another source without confidentiality restrictions
• Necessary to perform the service through a provider or professional partner

14. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including outages, cyberattacks, internet failures, governmental actions, disasters, disputes, or third-party service failures.

15. Changes

We may amend these Terms from time to time. Continued use after publication of the revised version constitutes acceptance.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia. The competent judicial authorities in the Kingdom of Saudi Arabia have jurisdiction over any dispute arising from or relating to these Terms.

17. Contact

For questions, complaints, or notices, please contact us: